Front Office Daily Worker (DW)

Are you seeking a rewarding opportunity in the heart of Bali's hospitality industry? New Kuta Hotel by Lorin is looking for an energetic and service-oriented Front Office Daily Worker (DW) to join our dedicated team. We pride ourselves on delivering world-class service and creating memorable experiences for our guests. As a Front Office Daily Worker (DW), you will be the first point of contact for our guests, ensuring their stay at New Kuta Hotel by Lorin is seamless and enjoyable.

In this role, you will be responsible for handling guest check-ins and check-outs, managing room assignments, and providing exceptional customer service. You will also be responsible for maintaining the front office area, including cleaning and organizing guest records. With your hard work and dedication, you will play a crucial role in ensuring our guests have a pleasant and comfortable stay.

📋 Tanggung Jawab Pekerjaan

• Handle guest check-ins and check-outs using the hotel's Property Management System (PMS).
• Manage room assignments and ensure rooms are prepared for guests.
• Provide exceptional customer service to guests and ensure their needs are met.
• Maintain the front office area, including cleaning and organizing guest records.
• Assist with guest inquiries and resolve any issues promptly.
• Work closely with the front office team to ensure smooth operations.
• Follow up on guest requests and ensure they are fulfilled.
• Assist with any additional tasks as required by the front office manager.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in a front office or customer service role in the hospitality industry.
• Proficient in using Property Management Systems (PMS) such as Opera, Siriuss, or similar.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Fluency in English and Bahasa Indonesia.
• Ability to stand for long periods of time and lift up to 20 pounds.
• Willingness to work flexible hours, including weekends and holidays.
• High school diploma or equivalent.

🛠️ Keahlian

Lowongan Terkait