Customer Relationship Executive (Marketing RO) - Jember 2026

Join BFI Finance Indonesia as a Customer Relationship Executive (Marketing RO) in Jember, Jawa Timur and become a key player in driving customer engagement and business growth. This role offers a unique opportunity to leverage your marketing and relationship-building skills to enhance customer satisfaction and loyalty. As part of our marketing team, you will play a crucial role in developing and implementing strategies that foster strong customer relationships.

At BFI Finance Indonesia, we are committed to providing innovative financial solutions to our customers. Located in the vibrant city of Jember, you will have the chance to work in a dynamic environment where your ideas and contributions are valued. In this role, you will be responsible for managing customer interactions, ensuring their needs are met, and driving business growth through effective marketing initiatives.

As a Customer Relationship Executive (Marketing RO), you will work closely with our sales and customer service teams to deliver exceptional customer experiences. You will use tools like Salesforce and HubSpot to manage customer data and interactions, ensuring that our customers feel valued and understood. This is an exciting opportunity to join a growing company and make a significant impact on our customers' lives.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain customer relationships to ensure high levels of satisfaction and loyalty.
• Develop and implement marketing strategies to drive customer engagement and retention.
• Use Salesforce and HubSpot to track and analyze customer interactions and data.
• Collaborate with sales and customer service teams to deliver exceptional customer experiences.
• Identify and address customer needs and concerns to enhance satisfaction and loyalty.
• Monitor customer feedback and use it to improve our products and services.
• Participate in team meetings and contribute to the development of marketing plans and initiatives.
• Stay updated with industry trends and best practices to ensure our marketing efforts are effective and innovative.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 3 years of experience in customer relationship management or marketing roles.
• Proven experience using Salesforce and HubSpot for customer data management.
• Strong communication and interpersonal skills to build and maintain customer relationships.
• Ability to work collaboratively in a team environment.
• Strong analytical skills to track and analyze customer data and interactions.
• Familiarity with financial services and products is a plus.
• Ability to meet tight deadlines and manage multiple tasks effectively.

🛠️ Keahlian

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