Health Insurance Call Center Agent

Are you passionate about healthcare and customer service? PT Nata Praja Solusindo is seeking a dedicated Health Insurance Call Center Agent to join our team in Bali. This role is perfect for individuals with a background in health-related fields who thrive in a dynamic customer service environment. As a Health Insurance Call Center Agent at PT Nata Praja Solusindo, you will be the first point of contact for our customers, providing them with accurate and friendly service related to health insurance policies.

PT Nata Praja Solusindo is a leading company in the insurance industry, offering a wide range of health insurance products to our customers. We are committed to providing exceptional service and support to our clients, and we are looking for a talented and dedicated individual to join our team. In this role, you will use our proprietary CRM system to manage customer interactions, ensuring that each customer's needs are met with the highest level of professionalism and care.

Join us in Bali and be part of a team that values your expertise and dedication. We offer a competitive salary, a collaborative work environment, and the opportunity to grow your career in the insurance industry.

📋 Tanggung Jawab Pekerjaan

• Answer incoming calls from customers, providing accurate and friendly service related to health insurance policies.
• Use our proprietary CRM system to manage customer interactions and ensure that each customer's needs are met.
• Process customer inquiries, complaints, and claims related to health insurance policies.
• Assist customers with policy changes, renewals, and other administrative tasks.
• Provide information about our health insurance products and services to potential and existing customers.
• Maintain accurate and up-to-date records of all customer interactions and transactions.
• Collaborate with our team to ensure that our customers receive the best possible service and support.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations and industry standards.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a customer service or call center role, preferably in the insurance or healthcare industry.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Excellent written and verbal communication skills in Bahasa Indonesia.
• Basic understanding of health insurance policies and procedures.
• Ability to work in a fast-paced, dynamic environment with a high volume of calls.
• Proficiency in using Microsoft Office Suite, including Excel and Outlook.
• Familiarity with CRM systems and customer relationship management principles.
• Ability to meet and exceed performance targets and KPIs.

🛠️ Keahlian

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