Customer Service Representative (CSR) - GraPARI Makassar (Kontrak)

Join Infomedia Nusantara as a Customer Service Representative (CSR) at GraPARI Makassar, where you’ll play a pivotal role in delivering exceptional customer experiences and driving business growth. As a CSR, you’ll be the friendly face of GraPARI, handling customer inquiries, resolving issues, and ensuring their satisfaction. Located in the vibrant city of Makassar, you’ll have the opportunity to work in a dynamic environment that values your skills and contributions.

GraPARI Makassar is a leading player in the retail industry, known for its commitment to quality and customer service. As a CSR, you’ll work closely with a team of dedicated professionals, using tools like CRM systems and customer service software to manage interactions efficiently. This role offers a unique chance to grow within a company that invests in its employees' development.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and in-person interactions.
• Resolve customer issues promptly and professionally, ensuring their satisfaction.
• Provide product information and answer questions about GraPARI’s offerings.
• Use CRM systems and customer service software to manage and track customer interactions.
• Assist in maintaining accurate customer records and updating information as needed.
• Collaborate with the sales team to understand customer needs and provide tailored solutions.
• Participate in quality assurance activities to ensure consistent service standards.
• Stay updated on industry trends and GraPARI’s products to provide informed advice to customers.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven ability to handle customer interactions with a high level of professionalism and empathy.
• Excellent communication skills, both written and verbal.
• Familiarity with CRM systems and customer service software is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong problem-solving skills and attention to detail.
• Bachelor’s degree in Business Administration, Communications, or a related field is preferred.
• Fluency in Indonesian is required; English proficiency is a plus.

🛠️ Keahlian

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