Lead Front Desk Receptionist

Tech Shop Indonesia · 📍 Kupang, Lainnya · Diposting 2026-10-10
FULL_TIME⭐ TERVERIFIKASI
Rp 24.000.000 – Rp 32.000.000 per month
Tech Shop Indonesia is seeking a dynamic and experienced Lead Front Desk Receptionist to join our team in Kupang. In this role, you will be responsible for managing the front desk operations, ensuring a welcoming environment for our customers, and providing excellent customer service. The ideal candidate will have a strong background in reception and customer service, with excellent communication skills and the ability to multitask in a fast-paced environment.

📋 Tanggung Jawab Pekerjaan

Manage and oversee the daily operations of the front desk, including check-in/check-out procedures, guest registration, and room assignments.,Provide exceptional customer service to guests, ensuring their needs are met and their experience is positive.,Coordinate with various departments to resolve guest inquiries and concerns efficiently.,Maintain accurate and up-to-date records of guest information and reservations.,Handle front desk transactions, including payments, refunds, and billing inquiries.,Ensure the front desk area is clean, organized, and welcoming at all times.,Assist in training and mentoring junior staff members to maintain high service standards.,Monitor and report front desk performance metrics to ensure operational efficiency.

🎓 Kualifikasi & Syarat

Bachelor's degree in Hospitality Management, Business Administration, or a related field.,Minimum of 3 years of experience in front desk reception or customer service roles in the hospitality industry.,Strong communication and interpersonal skills to effectively interact with guests and staff.,Proficient in using computer systems and software for reservation and guest management.,Excellent organizational and multitasking abilities to handle multiple tasks simultaneously.,Ability to work well under pressure and meet tight deadlines.,Familiarity with local regulations and compliance requirements in the hospitality industry.,Fluent in Bahasa Indonesia and English.

🛠️ Keahlian

Customer ServiceCommunicationProblem-SolvingTime ManagementTeam LeadershipTechnical ProficiencyAttention to DetailConflict Resolution
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